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Careers at Pikes Peak Community College

Contribute to student success with a career at Pikes Peak Community College!  

 

Thank you for your interest in employment at Pikes Peak Community College! 

 
A list of non-Classified career opportunities are below.  Non-Classified career opportunities are determined to be professional level work as defined by the Colorado Division of Human Resources.    
Visit the State of Colorado career page for Classified employment opportunities.   

Review an example cover letter or helpful tips in submitting an employment application.  

 
Human Resource Services
PPCC.Employment@ppcc.edu
719.502.2600

IT Service Desk Specialist

Apply now Tracking Code: 40343EXT
Work Type: Full-time
Categories: Professional/Technical
Salary: $49,000 to $50,067 annual gross

The IT Service Desk Specialist provides technical support to both the Administrative and Instructional Computing areas on end-user computing hardware, software, peripheral equipment, and audio/video/multimedia for all Pikes Peak Community College campuses and sites.

This is a grant funded assignment with a projected end date on or before June 30, 2023.

Multi-year grants are funded based on the fiscal years for the full grant period.  However, there is no guarantee that funding is available year after year from the awarding agencies.  Employment with the college after each grant funded period is not assured. 

Grant funded positions cannot guarantee a payout of leave benefits.  Grant funded employees are encouraged to work with their supervisor to schedule and utilize annual leave benefits during each grant period. 

Grant funded positions may be eligible for annual increases contingent upon awarded yearly grant budgets and a satisfactory performance evaluation. 

Minimum Qualifications

  • Completed Associate’s degree in Computer Science, Computer Information Systems, Computer Networking Technology, or related field from a regionally accredited institution with two years of professional level experience performing similar duties OR completed High School Diploma/GED with four years of professional level experience performing similar duties.

Preferred Qualifications

  • General knowledge of Help Desk ticketing system.
  • CompTIA A+ or similar Computer Troubleshooting Certification
  • ITIL v3 Certification
  • Experience supporting MacOS
  • Experience working in Higher Education

Salary range is firm $49,000.00 to $50,067.00 annual gross.  For full consideration, all application materials must be received by 4:00 p.m. on Tuesday, May 24, 2022.   

Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.  All work must be performed in the State of Colorado.

Application Instructions:  Application must be submitted online.  Incomplete applications may not receive full consideration.  A complete application will include:

  • Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
  • Resume - Reflect experience, education, knowledge, skills, and abilities.  
  • Unofficial Transcripts - Unofficial transcripts for all degrees conferred.  Official transcripts are required if hired for the position.  
  • Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position.

This position may be eligible for a variety of employee benefits.  Pikes Peak Community College participates in the Colorado Public Employees' Retirement Association (PERA) contribution rates.

Note: Prior submission of application materials will not be considered.

Essential Functions  

  • Manage and respond to IT support requests from clients as related to hardware and software issues via multiple sources (including phone calls, emails, tickets).
  • Create and update trouble tickets in the ticket tracking system.
  • Communicate updates on issues in a timely manner to ensure client satisfaction and productivity.
  • Troubleshoot and diagnose problems by evaluating multiple options using checklists, guides, and research.
  • Provide mobility support for iOS and Android smartphones and tablets.
  • Perform basic Active Directory related functions.
  • Provide maintenance and support for basic client products, peripherals, and network.
  • Provide hands-on classroom support, both audio-video and computing.
  • Additional duties as assigned.

General Duties, Skills, Knowledge, and Abilities

  • Cultural competence and demonstrated evidence, understanding, and commitment to the concepts of diversity, multiculturalism, and their application in the workplace.
  • Knowledge of microcomputer (PC) principles, operations, and maintenance.
  • Knowledge of current Windows and Mac operating systems as well as Chrome, Android and IOS operating systems.
  • Knowledge of standard office automation software, such as Microsoft Office and Microsoft 365 applications.
  • Skill in maintaining both PCs and Mac.
  • Skill in videoconferencing solutions such as Webex and Zoom. Skill in effective business and interpersonal communication.
  • Skill in customer service and customer support.

This job description reflects Pikes Peak Community College’s best effort to describe the essential duties and qualifications of the job.  It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job.  This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.   

EEO Statement: Pikes Peak Community College is an Equal Employment Opportunity/Americans with Disabilities Act institution.  We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging.  Pikes Peak Community College encourages minorities, women, veterans and persons with disabilities to apply.

Advertised: Mountain Daylight Time

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