Contribute to student success with a career at Pikes Peak Community College!
Thank you for your interest in employment at Pikes Peak Community College!
A list of non-Classified career opportunities are below. Non-Classified career opportunities are determined to be professional level work as defined by the Colorado Division of Human Resources.
Visit the State of Colorado career page for Classified employment opportunities.
Human Resource Services
Advising & Testing Call Center Specialist
Tracking Code: 40384
Work Type: Full-time
Salary: $41,000 to $41,615 annual gross
Thirty percent of our student population at Pikes Peak Community College identify themselves as persons of color. Pikes Peak Community College is looking for applicants who are culturally competent and can demonstrate evidence, understanding, and a commitment to the concepts of diversity, multiculturalism, and their application in the workplace.
Pikes Peak Community College (PPCC) is committed to serving the good of the community. We do this by educating people. We provide open access to higher education and a high quality learning environment in which students can realize new opportunities and gain critical, 21st century skills they need to succeed in the workforce or in further education. Teaching people how to work effectively with others, across boundaries, is central to our mission.
This begins with welcoming and valuing people for who they are and for the unique contributions each person adds to our campus. It also requires our faculty, staff and students to encounter, explore and understand a broad range of ideas and cultures. Our community college mission is inseparable from the ever-increasing diversity in our society.
Diverse and inclusive learning and working environments promote a free and open exchange of ideas, improve critical thinking, civic engagement and leadership skills, and deepen empathy and respect for those unlike ourselves. Our campus is enriched by a variety of voices and experiences.
Attracting, hiring and retaining a highly engaged workforce that reflects and supports the diversity of our student body are of central importance to our work. Other essential factors are expanding and strengthening opportunities for students to learn and succeed through culturally responsive instruction and diversity-infused course offerings. We ensure that diversity represents a process of continual learning and improvement by developing, cultivating and sustaining an organizational culture based on mutual respect, inquiry and civility.
Please visit the College’s Diversity, Equity, and Inclusion site for additional information.
The Advising & Testing Call Center Specialist will serve as the primary point of contact for current and prospective students to provide advising, enrollment, and registration processes. This position will also assess opportunities to extend advising, enrollment, and registration information to current and prospective students not currently utilizing services. This position will collaborate with the Assistant Coordinator for Student Services and Administrative Services for Advising & Testing to maintain current knowledge and compliance with policies and procedures.
This is a grant funded assignment with a projected end date of June 30, 2022, renewal based upon available funds.
Multi-year grants are funded based on the fiscal years for the full grant period. However, there is no guarantee that funding is available year after year from the awarding agencies. Employment with the college after each grant funded period is not assured.
Grant funded positions cannot guarantee a payout of leave benefits. Grant funded employees are encouraged to work with their supervisor to schedule and utilize annual leave benefits during each grant period.
Grant funded positions may be eligible for annual increases contingent upon awarded yearly grant budgets and a satisfactory performance evaluation.
There are three full-time positions available.
- Bachelor’s degree from a regionally accredited institution OR Associate degree with two years of professional level experience performing similar duties to those described for this position OR four years of professional level experience performing similar duties to those described for this position.
- Experience with student advising, enrollment, or registration.
- Two or more years of experience with student advising, enrollment, or registration.
- Experience in higher education.
- Demonstrated proficiency working with Banner, EAB Navigate, or other student information system.
- Experience utilizing technology to provide information and programming diverse populations.
Salary range is firm is $41,000.00 to $41,615.00 annual gross. For full consideration, all application materials must be received by 4:00 p.m. on Friday, June 18, 2021. Applications accepted until position is filled.
Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.
Application Instructions: Application must be submitted online. Incomplete applications may not receive full consideration. A complete application will include:
- Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
- Resume - Reflect experience, education, knowledge, skills, and abilities.
- Unofficial Transcripts - Unofficial transcripts for all degrees conferred. Official transcripts are required if hired for the position.
- Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position.
This position may be eligible for a variety of employee benefits. Pikes Peak Community College participates in the Colorado Public Employees' Retirement Association (PERA) contribution rates.
Note: Prior submission of application materials will not be considered.
- Serve as primary point of contact for current and prospective students, staff, and the general public regarding departmental services. Identify and evaluate advising, enrollment, and registration needs of current and prospective students. Provide advising, enrollment, and registration information for current and prospective students not currently accessing services. Assist current and prospective students with navigating the online student process.
- Provide technology assistance and program support for development of student advising, enrollment, and registration tools in Banner, Navigate, and Degree Works. Record all student interactions in Navigate.
- Provide current and prospective students with information for other college resources as needed.
General Duties, Skills, Knowledge, and Abilities
- Cultural competence and demonstrated evidence, understanding, and commitment to the concepts of diversity, multiculturalism, and their application in the workplace.
- Understand the student process for advising, enrollment, and registration.
- Assists in the development and implementation of revised and new procedures including those to ensure efficient day-to-day operations.
- Evaluate student needs to provide solutions and address student advising, enrollment, and registration concerns.
- Maintains current knowledge and regulations of student advising, enrollment and registration.
- Ability to develop and maintain effective working relationships with faculty and staff.
- Strong organizational skills and the ability to multitask and prioritize efficiently, particularly during peak periods.
- Ability to work with sensitive information and maintain confidentiality.
- Ability to plan and organize work, meet schedules and timelines.
- Ability to work proactively with little direction.
- Experience with use of computer and assigned software.
This job description reflects Pikes Peak Community College’s best effort to describe the essential duties and qualifications of the job. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.
EEO Statement: Pikes Peak Community College is an Equal Employment Opportunity/Americans with Disabilities Act institution. We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging. Pikes Peak Community College encourages minorities, women, veterans and persons with disabilities to apply.
Advertised: Mountain Daylight Time