Contribute to student success with a career at Pikes Peak Community College!
Thank you for your interest in employment at Pikes Peak Community College!
A list of non-Classified career opportunities are below. Non-Classified career opportunities are determined to be professional level work as defined by the Colorado Division of Human Resources.
Visit the State of Colorado career page for Classified employment opportunities.
Human Resource Services
Enrollment Services Specialist
Tracking Code: 40380
Work Type: Full-time
Salary: $41,000 to $41,615 annual gross
Thirty percent of our student population at Pikes Peak Community College identify themselves as persons of color. Pikes Peak Community College is looking for applicants who are culturally competent and can demonstrate evidence, understanding, and a commitment to the concepts of diversity, multiculturalism, and their application in the workplace.
Pikes Peak Community College (PPCC) is committed to serving the good of the community. We do this by educating people. We provide open access to higher education and a high quality learning environment in which students can realize new opportunities and gain critical, 21st century skills they need to succeed in the workforce or in further education. Teaching people how to work effectively with others, across boundaries, is central to our mission.
This begins with welcoming and valuing people for who they are and for the unique contributions each person adds to our campus. It also requires our faculty, staff and students to encounter, explore and understand a broad range of ideas and cultures. Our community college mission is inseparable from the ever-increasing diversity in our society.
Diverse and inclusive learning and working environments promote a free and open exchange of ideas, improve critical thinking, civic engagement and leadership skills, and deepen empathy and respect for those unlike ourselves. Our campus is enriched by a variety of voices and experiences.
Attracting, hiring and retaining a highly engaged workforce that reflects and supports the diversity of our student body are of central importance to our work. Other essential factors are expanding and strengthening opportunities for students to learn and succeed through culturally responsive instruction and diversity-infused course offerings. We ensure that diversity represents a process of continual learning and improvement by developing, cultivating and sustaining an organizational culture based on mutual respect, inquiry and civility.
Please visit the College’s Diversity, Equity, and Inclusion site for additional information.
The Enrollment Services Specialist position is responsible for providing admissions counseling and enrollment services related to admissions, registration, records, and financial aid to prospective, new, and current students at Pikes Peak Community College. This position is assigned a caseload of newly admitted students as well as current students with specific enrollment related needs. As case managers, Enrollment Specialists provide detailed information about and help with the enrollment process, academic programs offered at the college, and work with student’s in-person, on the phone, via email, and text to complete the steps to enrollment with their assigned caseload.
There are multiple full-time positions available. Positions are grant funded assignments with a projected end date of June 30, 2023, renewal based upon available funds.
Multi-year grants are funded based on the fiscal years for the full grant period. However, there is no guarantee that funding is available year after year from the awarding agencies. Employment with the college after each grant funded period is not assured.
Grant funded positions cannot guarantee a payout of leave benefits. Grant funded employees are encouraged to work with their supervisor to schedule and utilize annual leave benefits during each grant period.
Grant funded positions may be eligible for annual increases contingent upon awarded yearly grant budgets and a satisfactory performance evaluation.
- Bachelor's degree from a regionally accredited institution OR Associate’s degree with two years of professional level experience performing similar duties to those described for this position OR four years of professional level experience performing similar duties to those described for this position.
- One year of professional level experience in education OR one year of professional experience teaching/training adults.
- Two or more years of professional level experience in education OR two or more years of professional experience teaching/training adults.
- Demonstrated experience working directly with students in a student services setting.
- Ability to read, write, and speak fluent Spanish.
Salary range is $41,000.00 to $41,615.00 annual gross. For full consideration, all application materials must be received by 4:00 p.m. on Wednesday, June 2, 2021. Applications accepted until position is filled.
Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.
Application Instructions: Application must be submitted online. Incomplete applications may not receive full consideration. A complete application will include:
- Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
- Resume - Reflect experience, education, knowledge, skills, and abilities.
- Unofficial Transcripts - Unofficial transcripts for all degrees conferred. Official transcripts are required if hired for the position.
- Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position.
This position may be eligible for a variety of employee benefits. Pikes Peak Community College participates in the Colorado Public Employees' Retirement Association (PERA) contribution rates.
Note: Prior submission of application materials will not be considered.
- Manage assigned caseload of admitted students to advise them through enrollment procedures to include completing financial aid, paying tuition, setting up refund options, resolving issues related to residency, applying for and authorizing COF, using EAB Navigate and the MyPPCC Student Portal, setting up student email, first term registration, and connecting them with their Academic Advisor for long-term planning.
- Conduct pro-active outreach to a caseload of admitted students and a caseload of non-retained students with the goal of meeting with students to complete all enrollment processes.
- Initiate enrollment efforts to increase the applied to enrolled yield and reduce the number of students who drop courses by proactively working with applicants and providing them with the knowledge to empower them to navigate the enrollment process and be prepared for the semester to start.
- Anticipate student problems and solve problems before students know they have them. Maintain the ability to respond to requests and alerts for assistance from students who indicate they are feeling frustrated or unsure about issues related to enrolling at PPCC.
- Schedule and conduct appointments and other enrollment programming/workshops to assist and empower students to successfully complete the enrollment process.
- Develop relationships with students and provide superior student service to ensure they are prepared for classes with PPCC.
- Provide high quality enrollment services to prospective, new, and current students; as well as PPCC faculty, staff, and the general public.
- Provide front desk and call center coverage for Enrollment Services when needed during peak times.
- Provide direct service to students to determine the student needs and provide service as appropriate through immediate solution or referral to the appropriate person or department.
- Collaborate with appropriate faculty and staff to support Student Services departments (including, but not limited to, Advising, Financial Aid, Records and Student Accounts) and the college.
- Provide comprehensive and detailed guidance for second level issues for Admissions, Recruitment, and Enrollment Services related questions as well as anything related to registering for classes. This includes but is not limited to questions/issues regarding: the admissions application, applying to the college, residency status, registration holds, the financial aid and scholarship processes, the enrollment process, cost of attendance, etc.
- Use Banner student information system, Recruit CRM, EAB Navigate and Signal Vine to access student records, update student information, and communicate with students.
- Explain college, state, and federal policies, procedures, and information related to admissions, enrollment, financial aid, placement, and student services to internal and external customers.
- Establish and maintain notary license and notarize documents as necessary.
- Provide input on improving processes and procedures related to providing enrollment service to students working through financial aid, records, or other department’s procedures.
- Advise prospective students and their families to identify academic and career areas of interest, how those interests fit into a degree program at PPCC, and assist them with applying to PPCC, resolving residency questions, applying for financial aid, and understanding the placement, advising, and registration process.
- Represent PPCC at recruitment events and community functions.
- Recommend and direct students to appropriate campus resources including Academic Advising, Accommodative services, Military and Veterans Programs, and other student support services as appropriate.
- Utilize customer relationship management software and student information system software to track student progress, communicate with students, and record application, enrollment, and financial aid information.
- Advise and coach walk-in prospective students who are interested in learning more about PPCC and who are exploring where to go to college.
- Process student documents to assist students with completing the enrollment process.
- Process documents accurately according to a standard operating procedure.
- Participate in document quality control processes and procedures.
- Establish, measure, and provide regular reports related to supporting enrollment goals and operations.
- Participate in student information system and customer relationship management software training and professional development.
- Attend, and occasionally lead, job specific workshops, conferences, trainings, and other professional development opportunities.
- Perform other duties as assigned.
General Duties, Skills, Knowledge, and Abilities
- Cultural competence and demonstrated evidence, understanding, and commitment to the concepts of diversity, multiculturalism, and their application in the workplace.
- Ability to provide high-level enrollment services with individuals and groups in-person, over the phone, via email, and via text-message.
- Demonstrated oral and written communication skills, interpersonal and organizational skills, and public speaking and presentation skills.
- Works well independently and with a team.
- Demonstrated ability to network and build professional relationships with students, staff, faculty, and community members.
- Ability to work a flexible schedule including evenings and weekends to accommodate programming and outreach needs.
- Knowledge of college processes, academic programs, and relevant state and federal policies and regulations.
- Experience developing traditional or web-based programming materials for presentations, events, workshops, etc.
- Knowledge of career assessments.
- Knowledge of current labor market trends and career information resources.
- Knowledge of Colorado residency classification law, policies, and procedures.
- Knowledge of federal financial aid processes and procedures.
- Ability to learn and use multiple software systems to support operations.
- Demonstrated experience with Microsoft Office Word, Excel, PowerPoint, and Outlook.
This job description reflects Pikes Peak Community College’s best effort to describe the essential duties and qualifications of the job. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.
EEO Statement: Pikes Peak Community College is an Equal Employment Opportunity/Americans with Disabilities Act institution. We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging. Pikes Peak Community College encourages minorities, women, veterans and persons with disabilities to apply.
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