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Human Resource Services

Enrollment Services Specialist

Apply now Tracking Code: 40282
Work Type: Full-time
Categories: Administration, Professional and Technical (APT)
Salary: 3,496.67 gross per month

The Enrollment Services Specialist position is responsible for providing admissions counseling and enrollment services related to admissions, registration, records, and financial aid to prospective, new, and current students at Pikes Peak Community College. This position is assigned a caseload of newly admitted students as well as current students with specific enrollment related needs. As case managers, this position provides detailed information about and help with the enrollment process, academic programs offered at the college, and work with student’s in-person, on the phone, via email, and text to complete the steps to enrollment with their assigned caseload.

Minimum Qualifications

  • Bachelor's degree from a regionally accredited institution OR Associate’s degree with two years of professional level experience performing similar duties to those described for this position OR four years of professional level experience performing similar duties to those described for this position.
  • One year of professional level experience in admissions, enrollment, or other student services areas.

Preferred Qualifications

  • Two years of professional level experience in admissions, enrollment, or other student services areas.
  • Demonstrated experience working directly with students in a student services setting.
  • Demonstrated experience with case management. 
  • Ability to read, write, and speak fluent Spanish.

Salary is $3,496.67 gross per month.  For full consideration, all application materials must be received by 4:00 p.m. on Wednesday, December 16, 2020.  

Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.

Application Process: Please submit electronically a cover letter, resume, transcripts (unofficial), and the names and contact information of three recent job-related references who can address your expertise and background for this position. The cover letter must specifically address each of the qualifications listed under Minimum Qualifications and Preferred Qualifications in the exact same order in which they are listed in this announcement.  Incomplete applications may not receive full consideration.

This position may be eligible for a variety of employee benefits.  Pikes Peak Community College participates in the Colorado Public Employees' Retirement Association (PERA) contribution rates.

Note: Prior submission of application materials will not be considered.

Essential Functions 

Case Management of Admitted and Non-Retained Students

  • Manage assigned caseload of admitted students to advise them through enrollment procedures to include: completing financial aid, paying tuition, setting up refund options, resolving issues related to residency, applying for and authorizing COF, using EAB Navigate and the MyPPCC Student Portal, setting up student email, and explaining the process of preparing for and meeting with an Academic Advisor to register for classes.
  • Conduct pro-active outreach via text, email, and phone to a caseload of admitted students and a caseload of non-retained students with the goal of helping students complete all enrollment processes.
  • Initiate enrollment efforts to increase the applied to enrolled yield and reduce the number of students who drop courses by proactively working with applicants and providing them with the knowledge to empower them to navigate the enrollment process and be prepared for the semester to start.
  • Solve problems before the students know they have them while maintaining the ability to respond to requests and alerts for assistance from students who indicate they are feeling frustrated or unsure about issues related to enrolling at PPCC.
  • Schedule and conduct appointments or other enrollment programming/workshops to assist and empower students to successfully complete the enrollment process.
  • Develop relationships with students by calling, email or text to set up appointments when needed and provide superior student service to ensure they are prepared for classes with PPCC. 

Enrollment Advising

  • Provide high quality customer service to prospective, new, and current students; as well as PPCC faculty, staff, and the general public.
  • Provide front desk and call center coverage for Enrollment Services when needed during peak times.
  • Provide direct service to student’s in-person, on the phone, through email and text messaging to determine the student’s needs and provide service as appropriate through immediate solution or referral to the appropriate person or department.
  • Collaborate with appropriate faculty and staff to support Student Services departments (including, but not limited to, Financial Aid, Records and Student Accounts) and the college.
  • Provide comprehensive and detailed guidance for second level issues for Admissions, Recruitment, and Enrollment Services related questions as well as anything related to registering for classes. This includes but is not limited to questions/issues regarding: the admissions application, applying to the college, residency status, registration holds, the financial aid and scholarship processes, the enrollment process, cost of attendance, etc.
  • Use Banner student information system, Recruit CRM, EAB Navigate and Signal Vine to access student records, update student information, and communicate with students.
  • Explain college, state, and federal policies, procedures, and information related to admissions, enrollment, financial aid, placement, and student services to internal and external customers.
  • Establish and maintain notary license and notarize documents as necessary.
  • Provide input on improving processes and procedures related to providing enrollment service to students working through financial aid, records, or other department’s procedures.

Admissions Counseling

  • Advise prospective students and their families to identify academic and career areas of interest, how those interests fit into a degree program at PPCC, and assist them with applying to PPCC, resolving residency questions, applying for financial aid, and understanding the placement, advising, and registration process.
  • Represent PPCC at recruitment events and community functions as needed.
  • Recommend and direct students to appropriate campus resources including Academic Advising, Accommodative services, Military and Veterans Programs, and other student support services as appropriate.
  • Utilize customer relationship management software and student information system software to track student progress, communicate with students, and record application, enrollment, and financial aid information.
  • Advise and coach walk-in prospective students who are interested in learning more about PPCC and who are exploring where to go to college.

Document Processing

  • As a result of pro-active case-management, process student files and other documents received in support of helping students complete the enrollment process.
  • Process documents accurately according to a standard operating procedure.
  • Participate in quality control processes and procedures to ensure and improve document processing.

Other Duties and Responsibilities

  • Establish, measure, and provide regular reports related to supporting enrollment goals and operations.
  • Participate in student information system and customer relationship management software training and professional development.
  • Attend, and occasionally lead, job specific workshops, conferences, training, and other professional development opportunities.
  • Perform other duties as assigned.

General Duties, Knowledge, Skills, and Abilities

  • Ability to provide high level customer service with individuals and groups in-person, over the phone, via email, and via text-message.
  • Demonstrated oral and written communication skills, interpersonal and organizational skills, and public speaking and presentation skills.
  • Works well independently and with a team.
  • Demonstrated ability to network and build professional relationships with students, staff, faculty, and community members.
  • Ability to work a flexible schedule including evenings and weekends to accommodate programming and outreach needs.
  • Knowledge of college processes, academic programs, and relevant state and federal policies and regulations.
  • Experience developing traditional or web-based programming materials for presentations, events, workshops, etc.
  • Knowledge of career assessments.
  • Knowledge of current labor market trends and career information resources.
  • Knowledge of Colorado residency classification law, policies, and procedures.
  • Knowledge of federal financial aid processes and procedures.
  • Ability to learn and use multiple software systems to support operations.
  • Demonstrated experience with Microsoft Office Word, Excel, PowerPoint, and Outlook.

This job description reflects Pikes Peak Community College’s best effort to describe the essential duties and qualifications of the job.  It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job.  This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.   

EEO Statement: Pikes Peak Community College is an Equal Employment Opportunity/Americans with Disabilities Act institution.  We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging.  Pikes Peak Community College encourages minorities, women, veterans and persons with disabilities to apply.

Advertised: Mountain Standard Time

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