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Careers at Pikes Peak Community College

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Human Resource Services

Operations Manager

Apply now Tracking Code: 492443
Work Type: Full-time
Categories: Administration, Professional and Technical (APT)
Salary: 4,583.33 gross per month

Thirty percent of our student population at Pikes Peak Community College identify themselves as persons of color.  Pikes Peak Community College is looking for applicants who are culturally competent and can demonstrate evidence, understanding, and a commitment to the concepts of diversity, multiculturalism, and their application in the workplace.

Pikes Peak Community College (PPCC) is committed to serving the good of the community. We do this by educating people. We provide open access to higher education and a high quality learning environment in which students can realize new opportunities and gain critical, 21st century skills they need to succeed in the workforce or in further education. Teaching people how to work effectively with others, across boundaries, is central to our mission.

This begins with welcoming and valuing people for who they are and for the unique contributions each person adds to our campus. It also requires our faculty, staff and students to encounter, explore and understand a broad range of ideas and cultures. Our community college mission is inseparable from the ever-­increasing diversity in our society.

Diverse and inclusive learning and working environments promote a free and open exchange of ideas, improve critical thinking, civic engagement and leadership skills, and deepen empathy and respect for those unlike ourselves. Our campus is enriched by a variety of voices and experiences.

Attracting, hiring and retaining a highly engaged workforce that reflects and supports the diversity of our student body are of central importance to our work. Other essential factors are expanding and strengthening opportunities for students to learn and succeed through culturally responsive instruction and diversity-­infused course offerings. We ensure that diversity represents a process of continual learning and improvement by developing, cultivating and sustaining an organizational culture based on mutual respect, inquiry and civility. 

Please visit the College’s Diversity, Equity, and Inclusion site for additional information.


The Operations Manager is responsible for managing administrative operations and VA benefit processing functions at the Centennial Campus Department of Military and Veterans Programs (DMVP).  This includes the department’s workflow processes, integration to ensure the highest quality customer service support to all military, veteran and military and veteran family members attending PPCC.  This position is also responsible for the supervision of administrative assistants and work study employees assigned to the department, as well as overseeing the department processes, procedures, and job functions performed by the administrative assistants. 
This position must exercise initiative, judgment and discretion in organizing and managing the college-wide high impact department operations and ensure deadlines are met. This position will oversee high impact operations including developing, evaluating, and modifying project operations to maintain efficiency and ensure professional standards are met; implementing and overseeing operations; determining appropriate organizational systems; maintaining and controlling all records and communication; and ensuring deadlines are met. This position will create and maintain collaborative working relationships with administrators, faculty, staff, and internal and external partners as required.
This includes providing support and training, scheduling and coordination of division administrative support coverage, and overseeing the assigned duties for both quality and completion. This position will be responsible for maintaining a professional environment with high service standards for those being served.


Minimum Qualifications

• Bachelor’s degree from a regionally accredited institution. 
• Two years of supervisory experience. 
• Experience with operations management.


Preferred Qualifications

• Master’s degree level from a regionally accredited institution.
• Three or more years of supervisory experience. 
• Project or program management experience.
• Demonstrated experience in Access or other data tracking system.
• Demonstrated leadership and academic management. 
• Experience serving military and veteran students, workforce, or employment services.
• Experience with Ellucian Banner or other student information system.
• Experience working in an education industry.


Salary is $4,583.33 gross per month.  For full consideration, all application materials must be received by 4:00 p.m. on Thursday, November 19, 2020.  Applications accepted until position is filled.  

Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.

Application Instructions: Please submit electronically a cover letter, resume, transcripts (unofficial), and the names and contact information of three recent job-related references who can address your expertise and background for this position. The cover letter must specifically address each of the qualifications listed under Minimum Qualifications and Preferred Qualifications in the exact same order in which they are listed in this announcement.  Incomplete applications may not receive full consideration.

This position may be eligible for a variety of employee benefits.  Pikes Peak Community College participates in the Colorado Public Employees' Retirement Association (PERA) contribution rates.

Note: Prior submission of application materials will not be considered.

Essential Functions  

Administrative Operations Management: 

• Manage administrative operations to achieve the department’s workflow processes on a daily basis and to provide quality and outstanding customer service for over 12,000 student visits/year through the Centennial office.
• Serve as a department resource with demonstrated understanding of military tuition assistance systems to include Go Army Ed, MyCAA and the Academic Institution Portal of the USAF (AIPortal); provide direction and guidance to students on these systems as required.
• Develop and maintain Standard Operating Procedures for all customer service aspects of the DMVP; this includes modifying office procedures as necessary to ensure high professional standards are met.
• Coordinate and Integrate DMVP customer service processes with other departments within the college who also provide a support role to students.
• Oversee processes and procedures in the Centennial Campus office to ensure compliance with Veterans Affairs, PPCC, CCCS, and Colorado regulations. 
• Supervise 3-5 School Certifying Officials, 1 academic advisor and approximately 15 work-study employees in their effort supporting students using the Centennial DMVP services.
• Conduct reviews and audits of internal processes specific to the VA process, customer service process and academic advising process.
• Hire VA work-study employees on a semester basis to provide sufficient temporary employee support to provide quality customer service for all students using DMVP services.
VA Benefit Process Coordinator:
• Responsible for all aspects of the college’s $9+ million VA benefit processing including coordination and collaboration with the Department of Veterans Affairs.
• Maintain a demonstrated understanding and certification as a School Certifying Official (SCO) for VA benefits.
• Develop and maintain standard operating procedures for the VA benefit process.
• Set up training plans for SCO employees and VA work-study employees on processing of VA benefits.
• Ensures all DMVP SCOs are working in a coordinated and integrated manner to provide consistency of certification for all students.
• Supervise Centennial academic advisors’ efforts are integrated with SCOs ensuring consistency of service for all student clients of the DMVP.
Other duties as assigned.


General Duties, Skills, Knowledge, and Abilities

  • Cultural competence and demonstrated evidence, understanding, and commitment  to the concepts of diversity, multiculturalism, and their application in the workplace.
  • Lead and manage the customer service desk and service processes.
  • Update and maintain department reports; manage file documentation and archiving.
  • Ability to prioritize, manage and complete multiple projects simultaneously.
  • Serve as primary point of contact and resource for the department for support activities completed by the department for the college.
  • Support all DMVP community building events as required. These include but are not limited to: Student Veteran Organization events, Veterans Day week long events, Brown Bag transition workshops, VA benefit orientations, among others.
  • Perform a limited outreach role in support of the Director of Military and Veterans Programs and the Student Success Coordinator for DMVP with a focus on understanding community resources available for local student population to use if necessary.
  • Set up and manage DMVP staff meetings.
  • Adhere to college policies and procedures.
  • Work independently in a team environment.
  • Ability to travel to multiple campuses to support department needs.
  • Maintain confidentiality while working effectively with all constituents.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills.
  • Excellent organizational and networking skills.
  • Proficient computer and analytical skills.
  • Work effectively with a team or individually.
  • Ability to manage multiple tasks and meet deadlines.
  • Project management and/or program management experience.
  • Computer skills to include MS Office Suite.
This job description reflects Pikes Peak Community College’s best effort to describe the essential duties and qualifications of the job.  It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job.  This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.   


EEO Statement: Pikes Peak Community College is an Equal Employment Opportunity/Americans with Disabilities Act institution.  We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging.  Pikes Peak Community College encourages minorities, women, veterans and persons with disabilities to apply.

Advertised: Mountain Daylight Time

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