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Human Resource Services

Military Admissions Specialist

Apply now Tracking Code: 40324
Work Type: Full-time
Categories: Administration, Professional and Technical (APT)
Salary: 3,496.67 gross per month

Thirty percent of our student population at Pikes Peak Community College identify themselves as persons of color.  Pikes Peak Community College is looking for applicants who are culturally competent and can demonstrate evidence, understanding, and a commitment to the concepts of diversity, multiculturalism, and their application in the workplace.

Pikes Peak Community College (PPCC) is committed to serving the good of the community. We do this by educating people. We provide open access to higher education and a high quality learning environment in which students can realize new opportunities and gain critical, 21st century skills they need to succeed in the workforce or in further education. Teaching people how to work effectively with others, across boundaries, is central to our mission.

This begins with welcoming and valuing people for who they are and for the unique contributions each person adds to our campus. It also requires our faculty, staff and students to encounter, explore and understand a broad range of ideas and cultures. Our community college mission is inseparable from the ever-­increasing diversity in our society.

Diverse and inclusive learning and working environments promote a free and open exchange of ideas, improve critical thinking, civic engagement and leadership skills, and deepen empathy and respect for those unlike ourselves. Our campus is enriched by a variety of voices and experiences.

Attracting, hiring and retaining a highly engaged workforce that reflects and supports the diversity of our student body are of central importance to our work. Other essential factors are expanding and strengthening opportunities for students to learn and succeed through culturally responsive instruction and diversity-­infused course offerings. We ensure that diversity represents a process of continual learning and improvement by developing, cultivating and sustaining an organizational culture based on mutual respect, inquiry and civility. 

Please visit the College’s Diversity, Equity, and Inclusion site for additional information.

The Military Admissions Specialist position is responsible for providing admissions counseling and enrollment services related to admissions, placement testing or other methods to identify college readiness, registration, records, and military funding requirements to prospective and new students at Pikes Peak Community College during their first semester.  This position is assigned a caseload of new and current active duty military students. Recognizing that many active duty soldiers are first-generation college students, and have different challenges due to their military commitments, this position will pro-actively identify problems to smooth the soldier’s process through the dual enrollment of both admissions and registration at PPCC and application and registration for DOD education funds.  As a case manager, the Military Admissions Specialist will provide detailed information about and help with the enrollment process, academic programs offered at the college, and work with students in-person, on the phone, via email, and text to complete the steps of enrollment with their assigned caseload.

Minimum Qualifications

  • Bachelor's degree from a regionally accredited institution OR Associates degree with two years of professional level experience performing similar duties to those described for this position.
  • Experience working with active duty, veterans, or military family members. 

Preferred Qualifications

  • One year of professional level experience working with active duty military education benefits.
  • Demonstrated experience working directly with active duty military students in a student services setting.   
  • Demonstrated experience with case management.
  • Experience of web-based military Tuition Assistance Policies and Procedures.

Salary is $3,496.67 gross per month.  For full consideration, all application materials must be received by 4:00 p.m. on Wednesday, September 9, 2020.  

Application Process: Please submit electronically a cover letter, resume, transcripts (unofficial), and the names and contact information of three recent job-related references who can address your expertise and background for this position. The cover letter must specifically address each of the qualifications listed under Minimum Qualifications and Preferred Qualifications in the exact same order in which they are listed in this announcement.

This position may be eligible for a variety of employee benefits.  Pikes Peak Community College participates in the designated Colorado Public Employees' Retirement Association (PERA) contribution rates.   

Note: Prior submission of application materials will not be considered.

Essential Functions 

Case Management of Prospective and Newly Admitted Active Duty Military Students

  • Manage assigned caseload of admitted and prospective students to advise them through enrollment procedures to include: completing military tuition assistance application, applying for financial aid, resolving issues relating to residency, applying for and authorizing COF, using EAB Navigate and the MyPPCC Student Portal, setting up student email, and provide first-semester Professional Level Academic Advising for enrollment in appropriate coursework
  • Authorize Military Education Counselors to provide necessary overrides for Tuition Assistance approval for any required developmental, study skills, or English as a Second Language coursework identified as required for College Readiness, based on professional assessment of student’s intake information.
  • Initiate pro-active outreach via text, email, and phone to a caseload of students identified by their GoArmyEd Common Application data who have expressed an interest in attending PPCC with the goal of helping students complete all enrollment processes.
  • Initiate enrollment efforts to increase the applied to enrolled yield and reduce the number of students who drop courses by proactively working with applicants and providing them with the knowledge to empower them to navigate the enrollment process and be prepared for the semester to start.
  • Solve problems before the students know they have them while maintaining the ability to respond to requests and alerts for assistance from students who indicate they are feeling frustrated or unsure about issues related to enrolling at PPCC.
  • Schedule and conduct appointments or other enrollment programming/workshops to assist and empower students to successfully complete the enrollment and Tuition Assistance request processes.
  • Develop and implement a process in conjunction with the Active Duty Military Academic Advisor to provide a warm handoff at the end of the service member’s first semester to foster retention and student success.

Enrollment Advising

  • Provide high quality customer service to prospective, new, and current students as well as PPCC faculty, staff, and the general public.
  • Provide front desk and phone coverage for DMVP when needed during peak times.
  • Provide direct service to the students in person, on the phone, through email and text messaging to determine student’s needs and provide service as appropriate through immediate solution, refer to appropriate person or department.
  • Collaborate with appropriate faculty, staff, and Military Education Counselors to support the Department of Military and Veterans Programs, and the college’s mission and goals.
  • Provide comprehensive and detailed guidance on second level issues related to Admissions, Recruitment, Enrollment Services, and tuition assistance related questions as well as anything related to registering for classes.  This includes but is not limited to questions/issues regarding the admissions application, applying to the college, residency status, registration holds, the financial aid and scholarship processes, the enrollment process, cost of attendance, etc.
  • Use Banner student information system, EAB Navigate and Military Tuition Assistance Portals (GoArmyEd, Air Force Portal, or other branch of service portals) to access student records, update student information, and student communication.
  • Explain college, state, and federal policies, procedures, and information related to admissions, enrollment, financial aid, placement, and student services to internal and external customers.
  • Provide input on improving processes and procedures related to providing enrollment service to students working through financial aid, records, or other department’s procedures.

Admissions Counseling

  • Advise prospective students to identify academic and career areas of interest, to include a review of the soldier’s Joint Service Transcripts and other prior college transcripts to identify specific degree and/or certificate programs that will maximize PLA and transfer credits identifying their swiftest path to degree completion.
  • Represent PPCC at recruitment events and community functions as needed.
  • Recommend and direct students to appropriate campus and military Education Center resources as appropriate to assist them in being successful.  To include Accommodations, TRIO support services, the Learning Center, and program specific advisors.
  • Advise and coach walk-in prospective students who are interested in learning more about PPCC and who are exploring where to go to college.

Document Processing and Data Entry:

  • As a result of pro-active case-management, update and/or process student files and other document received in support of helping students complete the enrollment process, adhering to standard operating procedures.
  • Process documents accurately according to a standard operating procedure.

Other Duties and Responsibilities

  • Establish, measure, provide reports related to supporting enrollment and recruiting goals.
  • Participate in local, state, and national organizations that support military and veteran students in higher education through the establishment of best practices and advocacy.
  • Attend, and occasionally lead, job specific workshops, conferences, trainings, and other professional development opportunities.
  • Participate in departmental quality control processes and procedures.
  • Perform other duties as required by supervisor.

General Duties, Skills, Knowledge, and Abilities

  • Cultural competence and demonstrated evidence, understanding, and commitment  to the concepts of diversity, multiculturalism, and their application in the workplace.
  • Ability to provide high-level customer service with individuals and groups in-person and via utilization of technology.
  • Demonstrated oral and written communication skills, interpersonal and organizational skills, and public speaking and presentation skills.
  • Works well independently and with a team.
  • Demonstrated ability to network and build relationships with students, staff, faculty, and community members.
  • Ability to work a flexible schedule including evenings and weekends to accommodate programming and outreach needs.
  • Knowledge of college processes, academic programs, and relevant state and federal policies and regulations.
  • Knowledge of Joint Service Transcripts and Prior Learning Assessment.
  • Knowledge of academic placement test proctoring protocols.
  • Knowledge of college and community resources to support military transition challenges and obstacles to student success.
  • Knowledge of active duty military commitments and priorities as they affect service member’s pursuit of educational goals.
  • Experience developing traditional or web-based programming materials for presentations, events, workshops, etc.
  • Knowledge of Colorado residency classification law, policies, and procedures.
  • Ability to learn and use multiple software systems to support operations.
  • Demonstrated experience with Microsoft Office Word, Excel, PowerPoint, and Outlook.

This job description reflects Pikes Peak Community College’s best effort to describe the essential duties and qualifications of the job.  It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job.  This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.   

EEO Statement: Pikes Peak Community College is an Equal Employment Opportunity/Americans with Disabilities Act institution.  We value diversity, strive for a more unified campus where all people are valued, treated fairly, and possess a sense of belonging.  Pikes Peak Community College encourages minorities, women, veterans and persons with disabilities to apply.

Advertised: Mountain Daylight Time

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